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ITILFNDv5 latest valid questions & ITILFNDv5 vce pdf dumps & ITILFNDv5 study prep material

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q98-Q103):

NEW QUESTION # 98
What is a problem?

A. A service access request from users
B. An incident that impacts critical services
C. An unplanned service interruption
D. Root cause of one or more incidents

Answer: D

Explanation:
A problem is the cause, or potential cause, of one or more incidents, which makes option B correct. ITIL clearly distinguishes problem management from incident management. Incident management focuses on restoring service quickly after an interruption or degradation. Problem management looks more deeply at why incidents happened and how similar incidents can be prevented in the future. This is why the root cause idea is central to the definition of a problem.
An unplanned interruption is an incident, not a problem. A user request is a service request. A critical incident is still an incident, even if its impact is high. By separating incidents from problems, ITIL enables organizations to both restore service rapidly and reduce repeat disruption through analysis, learning, and long-term corrective actions.

NEW QUESTION # 99
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. outcomes
B. organizations
C. relationships
D. services

Answer: D

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.

NEW QUESTION # 100
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A. Operate
B. Support
C. Deliver
D. Transition

Answer: A

Explanation:
The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.

NEW QUESTION # 101
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people

Answer: C

NEW QUESTION # 102
Which of the following terms BEST describes a change?

A. An underlying cause of one or more incidents
B. The addition, modification or removal of anything that could have an effect on product and service
C. An unplanned interruption to a service or reduction in the quality of a service
D. Any component that needs to be managed in order to deliver an IT service

Answer: B

Explanation:
A change is defined as the addition, modification, or removal of anything that could have an effect on products and services, reflecting its potential impact on how services are delivered or supported.

NEW QUESTION # 103
......

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